Privacy Policy & Terms of Service

1. Introduction

Element Consulting (“Element,” “we,” “us,” or “our”) operates element-consulting.com (the “Site”). This document outlines our Privacy Policy and Terms of Service for using our website and services.

By using our Site, you agree to these terms and our handling of your information as described below.

2. Information we collect

Information You Provide:

• Contact information (name, email, phone, company)
• Form submissions (consultation requests, resource downloads)
• Email correspondence and meeting notes
• Project-related information shared during engagements

Information Collected Automatically:

• IP address and browser type
• Pages visited and time spent on Site
• Referring website and search terms
• Device information and operating system

Cookies and Tracking: We use cookies and similar technologies for analytics and website functionality. You can disable cookies in your browser settings, though some Site features may not function properly.

Third-Party Visitor Identification: When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout. You also have the option to opt out of the collection of your personal data in compliance with GDPR by visiting https://www.rb2b.com/rb2b-gdpr-opt-out.

3. How we use your information

We use collected information to:

• Respond to consultation requests and inquiries
• Provide requested resources (guides, assessments, case studies)
• Send relevant content about PLM implementation and manufacturing systems
• Improve our Site and services
• Comply with legal obligations

We do not:

• Sell your personal information to third parties
• Share your information with competitors
• Use your data for purposes unrelated to our services
• Send unsolicited marketing without your consent

4. Email Communications

Consultation Follow-ups: If you request a consultation, we’ll email you to schedule and follow up on our conversation.

Resource Delivery: Downloaded resources (guides, checklists) are delivered via email.

Newsletter (Opt-in Only): We send occasional insights on PLM implementation and manufacturing systems. You can unsubscribe anytime via the link in every email.

Frequency: We email sparingly—typically 1-2 times per month maximum unless you’re actively engaged in consultation.

5. Data Security

We implement reasonable security measures to protect your information:

• SSL encryption for data transmission
• Secure servers and access controls
• Regular security updates and monitoring
• Limited employee access to personal data

However, no internet transmission is 100% secure. We cannot guarantee absolute security but take reasonable precautions to protect your data.

6. Third-Party Services

We use third-party services that may collect information:

Analytics: Google Analytics (website usage data)
Email: Hubspot, Mailchimp (contact management)

These services have their own privacy policies. We choose vendors carefully and require them to protect your information.

7. Your Rights

You have the right to:

• Access: Request what personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from emails at any time
• Portability: Request your data in portable format

To exercise these rights, email us at [privacy@elementconsulting.com or your contact email].

8. Children’s Privacy

Our Site is not intended for individuals under 18. We do not knowingly collect information from children. If we discover we’ve collected information from a child, we will delete it immediately.

9. Terms of Service

Acceptable Use:

• Use the Site for lawful purposes only
• Do not attempt to breach security or access restricted areas
• Do not scrape, copy, or republish Site content without permission
• Do not impersonate Element or misrepresent affiliation

Intellectual Property: All Site content (text, images, logos, case studies) is owned by Element Consulting or licensed to us. You may view and download content for personal use but may not republish, distribute, or use commercially without written permission.

Limitation of Liability: Site content is provided “as is” without warranties. We are not liable for decisions made based on Site information. Consultation recommendations are professional opinions, not guarantees of specific outcomes.

Professional Services: Consulting services are governed by separate engagement agreements. This document covers only website use, not professional services contracts.

10. Links to other sites

Our Site may link to external websites. We are not responsible for privacy practices or content of third-party sites. Review their privacy policies before providing information.

11. California privacy rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information. To exercise CCPA rights, contact us at [privacy email].

12. European privacy rights (GDPR)

If you’re in the European Economic Area (EEA), you have rights under GDPR:

• Right to access, correction, deletion, and portability
• Right to restrict or object to processing
• Right to withdraw consent
• Right to lodge complaints with supervisory authorities

Our lawful basis for processing: Legitimate business interests (responding to inquiries, providing requested services) and consent (newsletter opt-ins).

13. Changes to this policy

We may update this Privacy Policy and Terms of Service periodically. Changes will be posted on this page with updated “Last Updated” date. Continued use of the Site after changes constitutes acceptance.

For material changes, we’ll provide prominent notice on the Site or via email to registered users.

14. Contact Us

Questions about this Privacy Policy, Terms of Service, or your personal information?

Email: [your email address]
Phone: [your phone number]
Mail: Element Consulting LLC, [your address]

Response time: We respond to privacy inquiries within 48 hours.

15. Dispute Resolution

Governing Law: These terms are governed by the laws of [Your State], United States, without regard to conflict of law provisions.

Disputes: Any disputes arising from Site use or these terms will be resolved through binding arbitration in [Your Location], except you may bring claims in small claims court.

Severability: If any provision is found unenforceable, remaining provisions remain in effect.

Agreement: By using elementconsulting.com, you acknowledge you have read, understood, and agree to this Privacy Policy and Terms of Service.